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(Duh me)I have e mailed them and asked for a full refund. WE have had it about 3 weeks, and I was shocked to see the 7 day return policy on unopened boxes from the company I bought it from through Amazon.
This Cuisinart toaster is the worst I have ever used, and I'm 50 years old. I recently bought this Cuisinart toaster, and expected it to simply toast bread.
Sometimes it toasts one side of the bread and not the other, and this is when I have it on the normal setting, not the bagel setting. It is extremely inconsistant.
Usually it burns the edges of the toast and under-toasts the center. I guess I assumed that all companies have a 30-90 day return policy.
I will evaluate that company after I get a response.
I had a Cuisinart 4 slice toaslter similar to this for over 6 years. This new one is even better.The bread/muffin wells are plenty wide, and the choices of toasting range are perfect.The new wide removable crumb stray is also a good improvement.
The toaster is only average. It doesn't seem to get hot enough on the highest settings and there are also too many settings making it confusing to use. It does, however, have a great "pop-up" function.
After only a few months, the words for the settings wore off. Now you can't tell if the button being pushed in means 2 slices or 4. If you get it wrong, the toast in the back slot doesn't toast.The design is awkward with the dials on the front and the level on the side.Despite the numerous settings for bagel, toast, etc., and the number of levels of doneness, we constantly have to re-toast or end up with burned spots.
Reading some of the negative reviews made me hesitate at first to order it or not, but since I had nothing but the best experiences with Cusinart Small Appliances (Convection Toaster Oven, Food Processor, Coffee Maker)I decided to give it a try. I am glad I did since this is a nice looking and good toaster, easy to use, has all the features I would ever need, toasts very evenly every time I use it although after a week of use I did notice some inconsistency in the darkness of the toast with the same settings.Do not pay attention the very negative reviews which may have been based on defective units, I would recommend buying it. If it does not work as expected it is easy to get a replacement from Amazon anyway.
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